Compassionate Client Care, Seamlessly Managed

When you partner with DVMcenter, you gain a highly trained client care team dedicated to supporting your practice as if it were our own. We take time to learn the details of your services, pricing, and processes so that our support feels seamless to your clients. At the same time, we guide every setup with a proven process—balancing your individual needs with standards that allow our team to deliver consistent, reliable client care. The result is clear, compassionate communication and smooth practice management, so you never miss a family in need and can stay fully present for in-home visits or take well-deserved time for yourself.

What is the cost for Phone Support & Scheduling?

Pricing differs based on the size of your practice and your unique needs. However, $2,550/month is base fee for this service, which includes the use of our custom software, 87 hours of phone coverage per week from a dedicated support team, and a variety of other helpful features like automated emails, forms, and more.

What are your hours of coverage?

Our provided hours of coverage are M- F, 6AM to 7PM and Sat/Sun 6AM to 5PM (CST). This comes to a total of 87 hrs/week. We are available 363 days of the year. The two days we are closed are Thanksgiving and December 25th.

What types of visits can you schedule?

Our team can schedule euthanasia, cremation care pickups, Quality of Life consultations, tele-medicine consultations, and initial hospice/acupuncture/palliative care consultations. We do request that doctors maintain direct contact with current
clients that are being seen for hospice/palliative care and schedule any follow-ups needed.

How do you schedule for me if you are not familiar with my city/location?

Our customized scheduling software assists us with drive time calculation and visit suggestions based on things like doctor preference, visit location, and limitations such as pet size. These features allow our team to match client needs with the schedule, and doctors have the ability to adjust these over time. During the onboarding process, we will help section off the service area in to separate regions, and we encourage you to specify in your appointment calendar if there are certain times you would like to schedule specific regions.
For example, you may want our support team to schedule for your furthest region for the first and or last visit of the day to avoid going out of the way during the middle of the day, or avoiding certain regions at certain times of the day due to high traffic areas, etc.
As part of this process, we also create a custom interactive service area map for you to post on your website and for our team to use internally. Over time, our team becomes more and more familiar with your service area and works to keep drive-time in mind when scheduling visits.

Can I answer my own phones some of the time while you answer others (like evenings or weekends)?

We have come to find that it is best for our support specialists to answer phones 100% of the time. This way, we will have every conversation documented and each support specialist has access to their information.

Why would someone utilize DVMcenter instead of hiring their own team?

Our interdisciplinary team has unique training and experience managing emotional calls, sensitive situations, and complex scheduling. In addition, many practices prefer to work with DVMcenter so that they don’t need to manage their own employees, which
includes hiring, performance management, scheduling and processing payroll, training, and setting up infrastructure such as phone and email systems and software programs.
For 87 hours of phone coverage, a practice paying $2,550 per month spends about $5/hour for our team of support specialists to manage all client communication and scheduling. Using DVMcenter services saves countless hours and thousands of dollars,
allowing you to focus on other areas of your practice that need your unique passion and effort.