Phone Support and Scheduling
How it works
Our support team uses our proven process to manage all your client communications, scheduling, and record-keeping. Our phone system will receive your practice’s incoming calls. We set up our software to reflect your practice’s unique services, pricing, travel areas, and processes so our team is able to answer your client’s questions, schedule their visit, take care of payments and consent forms. We even notify the referring veterinarian.
You not only gain a team of trained support specialists answering your phones, you also receive:
For your website: Customized interactive map of your service area and detailed appointment request form
Robust reports about your practice metrics
Client-facing email account
Phone system and customized voicemail message
Fully customized email templates for appointment confirmations, reminders, post-visit support resources, and rDVM notifications
A dedicated DVMcenter liaison to ensure your practice’s needs are met