Whether it is a scary diagnosis, mobility issues, or loss of cognitive function, families having to face the decision of saying goodbye to their beloved pet have so many questions. They often reach out to us at a time when they are feeling overwhelmed, vulnerable, and exhausted. Our aim as Support Specialists at DVMcenter is to make this experience for each client a little less scary, to give them a sense of relief, and to let them know that helping their pet say goodbye, in the comfort of their own home, can be a beautiful final gift. Not only are we here to help answer any questions they may have about your services, but we are also here to validate their feelings with compassion, support, and understanding.
At DVMcenter, we have an extensive hiring process to ensure that we only bring on the most caring and compassionate candidates, who understand the importance of the human-animal bond. Our hiring process includes:
- Email Interview Questions
- Phone Interview
- Initial Zoom Interview with 2 managers
- 2nd zoom interview with remaining management team and shadowing experience
All these steps in our hiring process allow for us to not only get to know each candidate well, but we can also take note of how they articulate their words over email, how their voice and demeanor come through over the phone, and how conduct themselves in a professional setting.
Our team consists of Support Specialists with backgrounds in veterinary technology, social work, human services, and even human health care. Although veterinary experience is helpful, it is not required. We have specialized training modules to help educate those without a veterinary background as it is very important for our staff know about triaging emergent calls and common terminal illnesses. Our training is never finished, even after our initial training program has been completed, we meet as a team monthly to go talk over tough subjects, such as helping families with children cope with loss, how to conduct a “check-in” call for those clients who may need a little additional support after their visit, and ways to keep ourselves as proficient and efficient.
We have immense pride in the team we have built and can ensure that you and your clients are in the best of hands.
The image above has been created from all of the different words our doctors use to describe our Support team at DVMcenter.