DVMcenter Training Services:

Example of a customized training package

 

DVMcenter offers customized training modules and packages to meet the needs of your phone support team.

Our training services include:

  • Live virtual trainings focused on client support, end-of-life decision-making, and navigating difficult conversations
  • Recorded trainings and webinars on other valuable topics such as supporting families with children, handling difficult clients, language for answering difficult questions, keeping calls efficient and compassionate, and more
  • A training binder given to each trainee
  • Worksheets to use for continued learning, both independent and with their ongoing supervisor
  • Customized training modules or packages based on the unique needs of your practice or team

Here is an example of a customized package used for a new support team for an in-home euthanasia practice:

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