I started using DVMcenter’s services about 2 years after starting Tranquility Vets, when I was looking towards expanding to hire my first associate veterinarian. I had been aware of DVMcenter even before I started my practice, but thought it was too expensive and that I could find a lower cost option. I worked my way through five of the most highly reviewed answering services, before realizing that if I wanted excellence, I need to hire the professionals. No one else could even hold a candle to DVMcenter’s handling of the delicate conversations surrounding end-of-life care. Families we help frequently say that they knew they would be in good hands from the moment their call was answered. This is such a peace of mind for me as a business owner and pet lover. I need the families we’re helping to be surrounded by loving and competent helpers along every step of their journey. Furthermore, since I no longer have to spend hours on the phone scheduling visits, taking payments, answering questions, AND, crucially, calls get answered when I’m busy doing other things, I was able to hire another veterinarian and greatly increase the practice revenue.
Looking back, it probably would have been worth the money from the very beginning because all the calls are answered, not just the calls that come in when I’m not in an appointment or occupied with my family. In the last nearly two years of working with DVMcenter they have rolled out numerous improvements in their software including integrations with Square, online authorization forms, a custom scheduling widget, more practice reports and settings. They have been very responsive and compassionate whenever I’ve had questions or issues. I have been truly impressed and am unendingly grateful for everything DVMcenter does for Tranquility Vets.