DVMcenter Website Review

 

This website review is a tool utilized by DVMcenter to provide suggestions to mobile veterinary end-of-life practice owners to help give their clients the best experience when interacting with their website. Our team has good insight from clients as to how their experience was when visiting the website before calling in to schedule a visit. Having a clear website that is easy to navigate and that answers your clients’ most frequently asked questions is extremely helpful to those who are having a difficult time picking up the phone to call for general questions. Your website can also be a place for you to help set clients’ expectations when it comes to what to expect at the visit, pricing, and service options.

Services:

  • Are all services listed on the website?
  • Are there descriptions that explain the process of each service?
  • Are fees for services structured in a way that clients can easily estimate what the visit would cost?
  • Is there clear indication on the service page that tells clients of additional fees (i.e. travel, afterhours, holiday, large dog, aggressive pet, etc.)?

Travel area:

  • Is it easy to navigate where to find a map of the travel area? Does it indicate travel fees?

Aftercare:

  • Is it easy to navigate to find information on aftercare services?
  • Are there descriptions that explain each aftercare service?
  • Are fees for aftercare services structured in a way that clients can easily estimate the visit cost?
  • Are the urn options and extra add-ons pictured? Are fees attached?
  • Contact to the crematory in case clients have any question on the status of their pet?

Doctor Biographies

  • Are there doctor biographies and pictures?

Resources

  • Is there a page dedicated to local resources or books that can help clients through their grief?
  • Are there further resources to help clients when they are struggling with determining their pet’s quality of life, or when the right time is to say goodbye?

Contact us

  • Are the phone hours clearly indicated?
  • Do clients have the option to fill out a Visit Request form?
  • A form could make things easier for you to get all info needed to schedule, and also cut down on the amount of time a client may need to spend on the phone on the phone during a difficult and emotional time.
  • Is your phone number clearly indicated?
  • Is the email address visible? Do you require they enter important information such as city/zip code, pet weight, etc. to better answer any general questions they may have?

FAQ Page

  • Is there an FAQ page that explains answers to some of your more frequently asked questions?
  • These questions could include:
    • How much advanced notice to I need to give? How does the scheduling process work?
    • How will I know I’ll be receiving my pet’s ashes back?
    • Do I need proof of illness, or is an exam required before scheduling a euthanasia visit?
    • What if there is severe weather on the day of my visit?
    • How long does the appointment take?
    • Did I need to do anything to prepare for my appointment?
    • Do I need to withhold food or medication prior to the doctor arriving?
    • What payment methods to you offer, and is tipping expected?
    • What is the address I can send a thank you note or picture to?
    • Do I need to be present during the entire visit?
    • Will you be notifying my regular veterinary clinic?
    • Who can I talk to about my grief?

You can view the MN Pets FAQ page for ideas

COVID Protocol

  • Is your current COVID protocol accessible on your website?