Team Training
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How it works
Perfect for end-of-life client support teams, clinic receptionists, veterinary technicians
Live virtual trainings focused on client support, end-of-life decision-making, and navigating difficult conversations
Recorded trainings and webinars on other valuable topics such as supporting families with children, handling difficult clients, language for answering difficult questions, keeping calls efficient and compassionate, and more
Worksheets to use for continued learning, both independently and with their ongoing supervisor
Follow up sessions to review real-life learning situations and ongoing training needs
You’ve finally found a compassionate, smart, enthusiastic new hire to help you answer phones – now what?
Scheduling in-home, end-of-life appointments is a unique job, and most of us learned along the way without formal training. It requires advanced client communication skills, basic knowledge of grief and pet loss, and an understanding of euthanasia and end-of-life pet care. In addition to these important soft-skills, an attention to detail, high level of supportive efficiency, and strong decision-making skills are crucial in ensuring clients and providers have what they need and the business runs smoothly.
Because this work is so unique, it’s rare that a new hire will come into their new role with all the knowledge and experience needed. More likely, they will benefit from focused training that builds off their previous experience, whether they are a veterinary technician, veterinary assistant, social worker, or customer service professional. They bring a strong foundation, and it’s up to you to build from there.
Training can be time-intensive and difficult for a practice owner to fit in, especially when you are seeing visits and running the business. DVMcenter offers several training modules and packages to help you fill in the gaps and provide specialized training for mobile, end-of-life phone support teams. Whether you have one new hire or ten, we are able to share our expertise with your team.
Our DVMcenter training philosophy is based on the Social Work Supervision model, which emphasizes reflective coaching, real-life examples and modeling, and communication micro-skills. Our training services work best for new hires who have been trained on your software, phone program, and other systems unique to your practice. Then, our experienced team of trainers is able to provide live, virtual, interactive training sessions with your new team member.